SHIPPING & RETURNS POLICY

FREE SHIPPING OVER $50

Luxe Hair Concepts are happy to offer a refund or exchange for unopened, unused and in new condition products that are returned within 30 days of purchase, if your order is not quite as expected.

FAULTY ITEMS:


If the item you have received is faulty, please contact us with a description of the fault, and a photo if possible. In some circumstances, we may require a photo of the faulty product also. We may ask for the faulty item to be returned to us for assessment, in which a paid return method will be issued. Luxe Hair Concepts will be happy to refund or replace the faulty product, within 30 days of purchase.


DAMAGED ON ARRIVAL OR INCORRECT PRODUCT:


If you have received a product that wasn’t what you ordered or has been damaged from delivery, please take a photo and contact us within 3 days of delivery.


CHANGE OF MIND:


Luxe Hair Concepts are not required to offer an exchange or refund if you have had a change of heart for a product you have ordered. To ensure you are ordering the right products for your hair, simply email or call the salon to receive a complimentary consultation.


HOW IT WORKS:


Get in touch with the salon via email luxe@luxeconceptsalon.com.au, or call us on (02) 9412 1244 to inform of us of the problem with your order. We will assess the situation, and either refund or replace your order. Should we require an item to be returned to us, we will provide you with a paid postage satchel. Please note, we may also require photographic evidence for faulty, incorrect or damaged products.


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A FIVE STAR EXPERIENCE STORY


LUXE Hair Concepts strives to become the leading hair resource destination, and seeks to deliver a five-star experience through giving our guests insight into the professional world of luxury hair care. 

Situated in the exclusive Chatswood Chase in Sydney, LUXE Hair Concepts operates out of the award-winning LUXE Concept Salon. The LUXE team have been looking after fashion-forward clientele for the last twenty years and appreciate the importance of an elevated client experience.

Our understanding of luxury experiences with the latest hair trends, haircare and refined delivery of service is the foundation of LUXE Hair Concepts. Feel free to explore our original content, shop our extensive range of luxury hair care and visit our library of 'how to' videos. 

RECEIVE $20 OFF YOUR FIRST ORDER!

345 Victoria Ave, Chatswood NSW 2067
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