PRIVACY POLICY


Luxe Hair Concepts regards its customers privacy and confidential information as an important part of our relationship with our customers and are committed to protecting the privacy of our website visitors.

This privacy policy explains how what personal information may be collected and how the information will be treated.

Please read this Privacy Policy carefully. Please contact us if you have any questions – our contact details are at the end of this Privacy Policy.


WHAT INFORMATION DOES LUXE HAIR CONCEPTS COLLECT?


In order to purchase products and make an enquiry through the Luxe Hair Concepts website we may require information from you in order for you to participate in the website activities. Information we collect may include but is not limited to;

  • Name;
  • Contact details including email address, address and telephone number;
  • Date of birth;
  • Demographic information such as address and postcode;
  • Order information such as billing address and shipping address;
  • Hair history and hair regime;
  • Cookies and general site data.


For online orders where a credit card is elected for payment methods, your card details will never be viewed by us, or any person but you. These details are necessary to process your order using this payment process.


USE OF COLLECTED PERSONAL INFORMATION


Luxe Hair Concepts collects the above information for the following purposes:

  • To contact and communicate with you via email, SMS or other electronic methods;
  • Send you products purchased via our website;
  • Provide you with information you have requested through an enquiry form;
  • Book appointments through our online booking portal;
  • Marketing and promotional purposes;
  • Data analytics purpose


DISCLOSURE OF INFORMATION


Luxe Hair Concepts may disclose your information to third parties who assist us in providing information, products, services or direct marketing to you and third parties to collect and process data including Google Analytics and Google Adwords.

Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

HOLDING OF INFORMATION


The security of your personal information is important to Luxe Hair Concepts. We hold all personal information that may be collected in electronic form and follow industry standards to protect all information provided to us. When information is no longer required, it is destroyed in a safe manner.


ACCESS TO INFORMATION


If any information you have provided to us has changed, including email address, phone number and shipping address you can contact luxe@luxehairconcepts.com.au to make amendments. Should you wish to cease all communication from us also, the same email address can be contacted.

Should you wish to not receive newsletter, email marketing and SMS marketing communication at any point, please follow the Unsubscribe prompts at the end of each message.


USE OF COOKIES


Luxe Hair Concepts uses cookies on our website to help us understand what you are looking for and provide a personal experience. Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular user and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user.

Luxe Hair Concepts uses the following cookies:

  • Google Adwords
  • Google Analytics
  • Facebook Advertising
  • MailChimp


THIRD PARTY WEBSITES


From time to time, Luxe Hair Concepts may include hyperlinks to third party’s website through our content. We cannot be responsible for the data protection and privacy practices of these sites. Luxe Hair Concepts will not share any information with third parties for any unknown or unrelated uses.


AMENDMENTS TO PRIVACY POLICY


Luxe Hair Concepts reserves the right to modify this policy from time to time. Should any changes be made that includes the way in which we use and collect your information, you will be notified through email or other methods that are deemed appropriate.


CONTACT US


If you have any questions regarding this Policy, please contact us at:

Luxe Hair Concepts
A: Shop G059, 345 Victoria Ave, Chatswood, NSW, 2067
P: 02 9419 4509
E: luxe@luxehairconcepts.com.au

Last updated: August, 2020.

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A FIVE STAR EXPERIENCE STORY


LUXE Hair Concepts strives to become the leading hair resource destination, and seeks to deliver a five-star experience through giving our guests insight into the professional world of luxury hair care. 

Situated in the exclusive Chatswood Chase in Sydney, LUXE Hair Concepts operates out of the award-winning LUXE Concept Salon. The LUXE team have been looking after fashion-forward clientele for the last twenty years and appreciate the importance of an elevated client experience.

Our understanding of luxury experiences with the latest hair trends, haircare and refined delivery of service is the foundation of LUXE Hair Concepts. Feel free to explore our original content, shop our extensive range of luxury hair care and visit our library of 'how to' videos. 

RECEIVE $20 OFF YOUR FIRST ORDER!

345 Victoria Ave, Chatswood NSW 2067
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